Booking & Cancellation Policy

Bookings are confirmed once Hamilton & Crown has received the required payment or written confirmation of agreed payment terms.

Unless otherwise agreed in writing, 100% advance payment is required to secure a booking.

A booking is not considered fully confirmed until payment has been received and confirmation has been issued by Hamilton & Crown.

We accept the following payment methods:

• Bank transfer — no payment surcharge.

• Credit/debit card — a 3.5% payment surcharge applies where a secure card payment link is used.

Any applicable payment charges will be communicated to the client before payment is made.

Depending on the service booked, chauffeur services may include:

• Access to a modern, well-maintained vehicle.

• A professional chauffeur.

• Meet and greet at airports where included in the booking.

• Bottled water and standard onboard amenities.

• Tissues, refreshments and charging facilities where available.

Specific vehicle type, passenger capacity, amenities and service inclusions will be confirmed in the quotation or booking confirmation.

Complimentary waiting time is provided as follows:

• International airport arrivals — 60 minutes from the scheduled landing time.

• Hotel pick-ups — 15 minutes from the confirmed pick-up time.

Additional waiting time may be chargeable after the applicable complimentary waiting period.

Any applicable waiting charges will be communicated in the booking confirmation or quotation and may vary depending on the service location and currency.

Unless otherwise agreed in writing:

• Cancellation 72 hours or more before the scheduled service start time — no cancellation charge.

• Cancellation between 48 and 72 hours before the scheduled service start time — 50% of the booking value.

• Cancellation within 24 hours of the scheduled service start time — 100% of the booking value.

Where a cancellation falls between the stated periods, the applicable charge will be determined according to the time remaining before the scheduled service start time.

All cancellations must be made in writing by email to Hamilton & Crown.

A cancellation is effective once written confirmation of the cancellation has been received by Hamilton & Crown.

The applicable cancellation period is calculated using the date and time at which the written cancellation is received.

Requests to change a confirmed booking, including changes to date, time, passenger numbers, vehicle requirements, route or destination, are subject to availability and may result in a change to the quoted price.

Changes should be requested in writing as soon as possible.

Hamilton & Crown coordinates chauffeur and private hire services through a network of trusted transport providers. Where a service is fulfilled by a third-party transport provider, Hamilton & Crown remains the client's primary point of contact for booking coordination and service management.

Transport services are fulfilled by appropriately licensed operators in the relevant jurisdiction.

Certain bookings, including multi-day assignments, events, large-group movements, international travel, specialist vehicle requirements or concierge/procurement services, may be subject to additional terms.

Where additional terms apply, they will be provided to the client in writing and will take precedence over any general terms that conflict with those specific terms.