Privacy Policy

Hamilton & Crown Ltd operates the Hamilton & Crown brand and provides executive travel management, chauffeur coordination and concierge services.

Hamilton & Crown Ltd is a private limited company registered in England and Wales under company number 17385356. Our registered office is Flat 71, 9, Machine Works House, Pressing Lane, Hayes, United Kingdom, UB3 1FE.

We may collect and process the following categories of information when you enquire about, book or use our services:

• Name.

• Contact details.

• Email address.

• Telephone number.

• Billing and payment information.

• Booking information.

• Pick-up and drop-off locations.

• Travel dates and times.

• Passenger and vehicle requirements.

• Information provided when communicating with us.

• Information required to arrange and manage services.

Information may be used to:

• Respond to enquiries.

• Prepare quotations.

• Confirm and manage bookings.

• Coordinate services with relevant transport providers.

• Process payments and invoices.

• Communicate with clients.

• Provide customer support.

• Maintain business and financial records.

• Comply with legal and regulatory obligations.

• Protect the business against fraud or misuse.

Information may be shared only where necessary to provide the requested service, including with:

• Chauffeur/private hire operators and other service providers involved in fulfilling a booking.

• Payment providers.

• Professional advisers.

• Relevant authorities where legally required.

Hamilton & Crown does not sell customer personal information.

Some services may be delivered internationally. Where this is the case, information may need to be shared with relevant service providers in the country where a booking is taking place in order to arrange and manage the service.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling services, maintaining business records, resolving disputes and complying with legal obligations.

Reasonable technical and organisational measures are used to protect personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Under UK GDPR, you have certain rights in relation to your personal information, including:

• The right of access to your personal information.

• The right to have inaccurate personal information corrected.

• The right to erasure of your personal information where applicable.

• The right to restrict the processing of your personal information.

• The right to object to the processing of your personal information.

• The right to data portability where applicable.

• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

This website may use necessary cookies required for it to function correctly. Where analytics or similar technologies are used, they help us understand how the website is used. We do not claim that cookies or tracking technologies are used unless they are actually implemented on the website.

For privacy enquiries, please contact:

Hamilton & Crown Ltd

Email: reservations@hamiltonandcrown.com

Telephone: +44 7435 413903

If you have a concern about how we handle your personal information, please contact Hamilton & Crown in the first instance using the details above. You may also have the right to complain to the UK's Information Commissioner's Office (ICO).

This Privacy Policy may be updated from time to time. The latest version will be published on this page.