Terms & Conditions

A booking is only considered confirmed once it has been acknowledged by the Company and payment has been received (where applicable).

The Company reserves the right to decline any booking at its discretion.

100% advance payment is required to secure all bookings, unless agreed otherwise in writing.

Corporate account customers may be offered alternative payment terms subject to prior approval.

Any additional charges incurred during the journey (including waiting time, parking, tolls, route changes or extra stops) will be invoiced separately where applicable.

All quotations are subject to vehicle availability at the time of booking.

Quotes are valid for 7 days unless otherwise stated.

Prices may change if journey details are amended.

Unless otherwise agreed:

More than 72 hours before pickup – No cancellation charge.

Between 48 and 72 hours before pickup – 50% of the booking value.

Less than 48 hours before pickup – 100% cancellation charge.

Same-day cancellations or no-shows – 100% charge.

Certain services, including major events, roadshows, weddings, sporting events, and multi-day bookings, may be subject to different cancellation terms, which will be advised at the time of booking.

Airport Pickups — Complimentary waiting time includes: 60 minutes for international arrivals, 30 minutes for domestic arrivals. Waiting time begins from the flight's actual landing time.

Other Pickups — A complimentary waiting period of 15 minutes is provided. Additional waiting time will be charged at the applicable hourly rate.

For airport collections, we monitor flights using publicly available flight tracking services.

Where flights are delayed, we will make reasonable efforts to adjust chauffeur arrival times.

If a flight is diverted, cancelled or significantly delayed, additional charges may apply.

Passengers must: wear seat belts where legally required, behave respectfully towards chauffeurs, avoid causing damage to vehicles, and comply with all applicable laws.

The Company reserves the right to terminate a journey where passenger behaviour is abusive, threatening, illegal or unsafe.

No refunds will be provided in such circumstances.

Clients are responsible for any damage caused by themselves or members of their party.

Cleaning charges may apply in the event of excessive soiling, spillages or sickness.

Repair costs resulting from damage will be charged to the Client.

Smoking (including vaping) is strictly prohibited in all vehicles.

Illegal drugs are prohibited.

Alcohol may only be consumed where permitted by law and with prior approval from the Company.

Passengers are responsible for ensuring luggage quantities are accurately declared during booking.

The Company accepts no responsibility for items left inside vehicles.

Lost property, if recovered, can be returned at the Client's expense.

Child seats can be provided upon request, subject to availability.

Clients are responsible for informing us of their requirements when booking.

Additional stops, diversions or changes requested during the journey may incur additional charges.

These will be calculated based on additional mileage and waiting time.

The Company shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to: traffic congestion, road closures, accidents, severe weather, public demonstrations, airport disruption, government restrictions, and force majeure events.

We will make reasonable efforts to minimise disruption.

The Company reserves the right to substitute an equivalent or higher category vehicle where necessary.

Where circumstances require, bookings may be fulfilled by trusted affiliate partners who meet our service standards.

To ensure nationwide and international coverage, services may occasionally be operated by carefully vetted affiliate chauffeur companies.

All affiliate partners are expected to maintain professional standards consistent with our brand.

The Company's liability shall be limited to the value of the booking.

We shall not be liable for: missed flights, missed trains, missed meetings, indirect or consequential losses, business interruption, and loss of profits.

Clients are responsible for allowing adequate travel time.

Personal information is processed in accordance with applicable UK data protection legislation.

Customer information will only be used for booking administration, operational purposes and legal compliance.

We do not sell customer information to third parties.

Corporate clients may apply for account facilities.

Credit terms are subject to approval and may be withdrawn at the Company's discretion.

Late payments may incur interest and recovery costs where legally permitted.

Any complaints should be submitted in writing within 7 days of the service.

We will investigate and respond as promptly as possible.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.